Generally, we do not provide refunds for gem purchases. However, as a one time exception we are able to process a refund for purchases made on web, iOS and Android as long as the request is made within 14 days from your initial purchase date. However, if the gems have already been used, even partially, to unlock premium assets or for creating AI Images, we will not refund the initial gem purchase. This policy is in place due to the nature of our service, as Gems are a digital currency that grants access to specific features within the app.
Premium assets are unlocked within the app by spending gems. A refund would restore the spent gems and lock the refunded premium asset for your account. If we can provide such a refund will be determined on a case by case basis. You will have 14 days from the initial acquisition date to initiate a refund.
It is essential to note that the quality of AI-generated images can vary based on the complexities of the inputs and the capabilities of the generative image AI. We do not guarantee the quality, accuracy, or specific outcomes of AI-generated images. Please keep in mind that AI image generation is an inherently stochastic process, and results may not always meet your expectations.
If you believe you have been unfairly treated or have encountered issues related to your purchase of Gems or the use of our AI image generation services, we encourage you to reach out to our customer support team via email at [firstname.lastname@example.org]. We are committed to addressing your concerns promptly and fairly.
For any billing questions, please reach out to us by sending an email to [email@example.com]. To receive help as quickly as possible, please make sure that you are using the email address that's associated with your reignite account and to include the transaction ID.
You can find the ID in the transactional email you received on purchase or within the app under Account > Settings > Transaction History.
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website or within the app. It is your responsibility to review this policy periodically to stay informed of any updates.
By using our app and purchasing Gems, you acknowledge and agree to abide by this refund policy.
Thank you for your understanding and for choosing our app. We value your trust and are committed to providing you with a positive experience. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.